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Terms and conditions


 

1.    Prices
Prices are shown in €, and are subject to change. Please contact us for current prices if you require this information prior to placing your order. We guarantee our written quotations for up to 90 days. When placing your order, please reference our quoted prices, or our pro forma number. If you place an order by phone, we will confirm our current price at that time. Prices are shown exclusive of Value Added Tax (VAT).


2.    Price Changes
Shipment will be made promptly, even if the prices have nominally increased. Price reductions will automatically appear on your invoice. All orders are subject to review and additional information may be requested. We reserve the right to discontinue the offering of any item without notice.

 

3.    Large Scale Sales
For information concerning large scale quantities, please contact Amocol Bioprocedures Limited.

 

4.    Dispatch
Orders are usually dispatched within 48h from the day they are received.

To Germany
For orders with a total value less than 200 € (without VAT), a 20 € shipping charge is added to the invoice. Orders with a total value of 200 € or greater (without VAT) are delivered free.

To Europe and Overseas
Numerous restrictions and regulations govern the international transport of chemical products. We strive to ship all orders without delay and to minimise delivery costs within these regulatory guidelines. The volume of our international shipments results in very competitive rates from out freight forwarders. For order shipped through our designated carriers, the costs are added to your invoice. Please note, we only ship our products through an IATA approved freight forwarder. For orders with a total value less than 200 € (without VAT) the following shipping charges of 20 € are added to the invoice. Orders with a total value of 200 € or greater (without VAT) are delivered free. Products that require ice for shipment incur additional charges. They are commonly shipped via air freight. Whenever possible, Amocol Bioprocedures Limited consolidates air freight to minimise shipping costs.

 

5.    Return
Our Customer Service Department is available to assist you, should a problem arise with your order. Please inspect your packaging immediately upon reception and notify us promptly of any damage or discrepancies. Should an item be shipped to your incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. Prior to returning any items, please contact the Customer Service Department to obtain a Return Mail Authorisation (RMA) and shipping instructions. A return authorisation will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorisation may not be accepted. Shipment of authorised returns should be made within 30 days of the issuance of the RMA. We will do our best to fulfil requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include; refrigerated or frozen products, products and standards which have pass their expiration date, custom products or special orders, and products missing labels, parts or instruction manuals. Returns accepted for items ordered in error may be subject to a 20% processing fee.

 

6.    Warranties and Disclaimers
Amocol Bioprocedures Limited warrants that its products conform to the specifications in Amocol Bioprocedures Limited literature. Should a product fail to meet its specifications, Amocol Bioprocedures Limited may choose to replace it free of charge or refund the purchase price. To the extent permitted by German Law, this warranty is exclusive and Amocol Bioprocedures Limited makes no warranty, expressed or implied, including any implied warranty of merchantability or fitness for any particular purpose. Amocol Bioprocedures Limited shall not be liable for any incidental, consequential or contingent damages.

 

7.    Use of Products
Amocol Bioprocedures Limited products are intended for laboratory use only. They may not be used as drugs, cosmetics, agricultural or pesticide products, food additives, or household chemicals.